Reference

JAWA788 Legal Rules For Your Account

JAWA788 Legal pages give you the rules behind account access, personal data, wallet records and policy requests in one place.

Account termsData handlingIndonesia accessDANA and QRIS
JAWA788 JAWA788 Legal Rules For Your Account
POLICY CONTACT

Get Help With Legal Requests

A clear contact path helps when a Legal question affects your account or wallet record.

Account access If phone verification blocks access, contact us through the account help path and explain…
Wallet records For a DANA, OVO, GoPay or QRIS record, provide the payment reference and date…
Policy changes If you question a revised Legal clause, quote the section heading and the date…
DATA PRACTICE

How We Handle Legal Data

Legal handling is practical: we collect account details needed for access, keep payment references tied to the correct account and restrict policy requests to the person who can verify that account.

Account data

We use the details you submit during account creation and phone verification to identify the account connected with a Legal request. Keep your phone number current so an access query can be matched correctly.

Payment records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us trace a wallet event. We review the reference, date and account match rather than relying on a name alone.

Cookies

Cookies can keep a signed-in session working between account pages on your device. You can manage browser cookie settings, although changing them may affect account access or require another sign-in.

Account security

Do not share your password or phone verification details with another person. If you suspect account access was not yours, use account help promptly and describe the device or access step involved.

Record retention

We retain account and payment records for the period needed to address security, account queries and Legal obligations. A request about stored records must identify the relevant account and subject.

Change requests

To request correction, deletion or clarification of personal data, contact us from the linked account path. Include the requested action and enough account detail for us to verify the requester.

JAWA788 Legal Answers For Indonesia

These Legal answers address the account questions you are most likely to have before access. We keep the wording tied to real steps, including phone verification, wallet records, browser sessions and requests made through your account help path.

JAWA788 Legal covers account access, eligibility, personal data, cookies, payment records, security duties, policy updates and requests to correct or remove stored account information.

Access depends on local law. You must decide whether use is permitted in your location and provide accurate account details before completing the phone verification step.

Phone verification helps connect an account request with the correct account holder and reduces mistaken access. We may require it before account access or before handling a sensitive data request.

DANA and QRIS references are linked to the relevant account record for status checks. Send the date and payment reference through account help so we can examine the correct transaction.

Cookies can support a browser session but do not replace account verification. You may adjust browser settings, while requests about personal data still need to come through the verified account path.

Use the account help path and state whether you want correction, deletion or clarification. Include your linked phone number and the specific record so we can verify and route the request.

We retain account and payment records for the period needed for security, account queries and Legal obligations. Ask through account help if you need clarification about a particular record.